Eats365: Revolutionizing the Dining Experience

Wilson Lee, CEO
With the ever-changing market trends, most restaurants across the world are facing challenges in managing their business using multiple and independent legacy systems. Eats365 is a company that has set out to differentiate itself from others in the market by providing a comprehensive cloud-based POS solution with flexible modules. Driven by the motto of “powering the future of dining,” Eats365 is dedicated to bringing the future to customers. Eats365’s products are designed to simplify business management, increase staff productivity, boost efficiency and improve patrons’ experience through innovative new technologies like their patented bring your own device (BYOD) web app, well-defined workflows, automation, and data analytics. The company’s unique iPad solution evolves with each customer and with the times.

Eats365 offers flexible modules such as mPOS, eMenu, Kitchen Display System, Self-service Kiosk, and eSignage to aid restaurants of all sizes in gaining a competitive edge. Developed by a team of dedicated in-house developers, Eats365’s advanced and user-friendly modules form an ecosystem beyond just a POS. “We facilitate our customers in picking the modules that best suit their business model for an experience that is tailored to them,” says Wilson Lee, CEO of Eats365. “Our intuitive UX design helps clients set up and adapt our solution quickly.” With Eats365, restaurants can eliminate the expense of an on-premise server, while ensuring business continuity during internet outrages with its offline capabilities.

Eats365 also provides open APIs for third-party developers to create their own solutions with ease, and bolster the versatility of the ecosystem. The additional features can include integrated payments, e-wallet loyalty cards, third-party CRM, third-party online ordering, accounting and ERP, supply chain management, and kitchen robotics. Eats365 integrates with global companies, especially those with advantages in their specific markets to aid clients in becoming more competitive. A case in point, a bar/restaurant with 20 tables leveraged Eats365’s ability to integrate with a beer tap system. “As the customers poured the beer, the amount dispensed and costs are calculated in real-time by the integrated system automatically, obviating the need for human interference,” extols Lee.


We facilitate our customers in picking the modules that best suit their business model for an experience that is tailored to their needs

Automation further expanded upon with Eats365’s client-facing modules such as Self-service Kiosk, eMenu and User App.

Eats365 has two types of major partners—channel and solution. “While our channel partners bring our revolutionary product into the hands of our global clientele, the solution alliances help in enhancing our product for better customer experience,” adds Lee.

As the operations of restaurants differ to a great extent, Eats365 is beneficial to clients worldwide, from large enterprises, multinational restaurant chains, franchises to smart malls. With Eats365, it’s like “East meets west,” Lee states. “With offices in China, Hong Kong, Taiwan, Singapore and the United States, we currently serve restaurants in over 18 regions around the globe.” Eats365’s enterprise capabilities, including enterprise-class security with granular permission control, time and channel-based tier pricing, multi-currency, multi-language support, and consolidated reporting with currency conversion, help clients manage their business across multiple countries from one location. Additionally, the company offers its customers a suite of options like multi-tier loyalty programs with loyalty points, store credit, and gift cards to drive customer engagement, build up brand loyalty, and boost customer spending.

Moving forward, Eats365 focuses on further territorial expansions across the globe. The company strives to drive efficiency and enhanced customer experience through its products, leading to profitability for restaurants worldwide. “With continuous developments and regular updates, we are committed to being the driving force in the industry by offering exceptional value to our clientele,” concludes Lee.

Company
Eats365

Headquarters
New Hyde Park, NY

Management
Wilson Lee, CEO

Description
Eats365 has set out to differentiate itself from others in the food and beverage market by providing a comprehensive cloud-based POS solution with flexible modules. Driven by the motto of “powering the future of dining,” Eats365 is dedicated to bringing the future to customers. Eats365’s products are designed to simplify business management, increase staff productivity, boost efficiency and improve patrons’ experience through innovative new technologies like their patented bring your own device (BYOD) web app, well-defined workflows, automation, and data analytics. The company’s unique iPad solution evolves with each customer and with the times